We want our customers to be happy with their purchase, if in the unlikely event we may have sent you the incorrect item or wrong colour or size, please don't hesitate to contact us so we can remedy this for you.
We have a return policy of 14 days from the date AusPost tracking shows your package has been delivered, so you have plenty of time available to begin the return process.
Please email us at: email@example.com to apply for a return or exchange and head your subject line as "Returns". Please don't skip this step as it is important to us that we reduce the amount of time you need to wait before receiving your refund or exchange.
For eg: if you are returning an item for exchange and we do not have one currently in stock, we can 'special order' it in and have it on its way to us before we even receive your returned item. This can reduce wait times of up to 14 days in some cases, depending on which country we are importing from.
We will need your invoice number as a receipt or proof of purchase. In your email please give us the details for your reason for applying for a refund or exchange. Once we have determined if you are eligible we will email you with a response and return authorisation. (aka RA#) It is important that you do not send back any items without a return authorisation, because you will need to include this number on your return package.
To be eligible for a return, your item must be unused and in the same condition that you received it, with original tags still attached and including any packaging that may be applicable.
Some goods are exempt from being returned for refund or exchange. We do not accept products that are intimate in nature such as; pantihose, underwear, swimwear & lingerie, due to Australian health & hygiene standards.
We reserve the right to reject your request for refund if the item is determined to have sustained damage caused by accident or misuse by the customer. (*this includes items determined to have been worn, washed, soiled or infused with body odour, perfume, make up, pet hair or smoke)
Additional non-returnable items:
* Some health and personal care items, such make up and hair dye that have been used or with the package seal broken.
* Products listed as "Sale" items will only be refunded at the "Sale" price. Exchanges on "Sale" items are not possible.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of the outcome of your eligibility for return or exchange.
If successful, your refund will be processed on the next available banking business day. We will only refund using the original method of payment. We cannot process a refund to a different credit card or using another method of payment, other than the original which was used at the time of purchase.
If you made your purchase via AFTERPAY and you need to return an item, please follow the same method outlined above. AFTERPAY will take care of your refund on our behalf using the same card you have registered with them. If you are returning only part of your purchase, AFTERPAY will adjust your remaining repayment schedule to reflect the changes, or refund any amounts already paid above your adjusted total.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first contact your credit card company, it may take some time before your refund is officially posted by them.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they contain a manufacturing defect, you have received the wrong sized item, or we have sent you an incorrect item. Once we have replied to your email with an RA#, send your item to:
PO Box 544
Include your RA# on the front of the package just above the address line.
**Please note that we cannot exchange for a different item than what you ordered.**
To return your product, you should mail your product to: PO Box 544, Essendon, VIC, 3040, Australia.
The customer is responsible for paying for return shipping costs. Shipping costs are non-refundable. If you receive a refund, only the cost of your item will be refunded. Shipping charges are not paid to us and we do not profit from them. They are paid to Australia Post specifically for providing the service of transferring your item to you.
If you are shipping an item for refund or exchange, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot process a refund or exchange until we have received your item for inspection. We do not accept responsibility for items lost during the return shipping process. You will need to address this with your chosen carrier.